7/19/23 FPD & FECC Launch Power Engage
Fairbanks Police Department (FPD) and Fairbanks Emergency Communication Center (FECC) are pleased to announce the launch of a new community engagement tool, PowerEngage. Starting this month, many residents in Fairbanks that have had recent interactions with FPD and FECC will have the option to use this new community engagement and feedback solution. This new service uses text messaging to contact some citizens that have recently reported or been involved in non-life-threatening incidents.
These text messages are sent hours or days after the incident and will ask citizens to take a quick survey about their experience with the dispatcher, as well as the responding officer. It will also allow citizens to provide their own comments, feedback, and words of gratitude after receiving public safety service.
“It is important for our department to hear from the Fairbanks community about how we are doing, especially from those that we have recently met,” said FPD Chief Ron Dupee “This new product, called PowerEngage, will give us access to citizen feedback in near real time and provide insights into areas where we can improve the service we provide to the community and help boost officer morale when positive feedback is provided.”
With PowerEngage, text message surveys are sent to those whose number is recorded as part of a call for service or even an officer’s report. Residents that do not want to participate can simply not respond. They can also reply with STOP and that will opt them out of all future text surveys from the department.
